Kindness and supportive

The first time it happens you are scared and embarrassed. Phyllis provides reassurance and gives you a list of tasks you must do to mitigate the infestation. With diligence, it will go away. I have unusually long hair and Phyllis was kind enough to provide email advice and an action plan after our meeting and treatment. She answered all my questions. Two weeks after the initial discovery, I was confident that my house guests would not be infected. - Priscilla

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