It is so upsetting to get that dreaded call from the school nurse..."Your child has head lice. Please come pick her up!" It was hard to know what to do first, until I talked to Phyllis. Her step by step guidance made the whole process of caring for 5 heads of hair, plus the whole house and car very manageable. Way less stressful than I could ever have anticipated! Phyllis has a very calm and kind manner, which was great for both myself and the children. It probably helps that she is a mother too. She came very quickly and was very professional.